Learning process
- Unfreezing: the individuals become ready to consider changes in knowledge, attitudes and behavior
- Problem diagnosis: the forces supporting the need for change and the forces working against the changed needs are identified and presented
- Goal setting: the desired changes in knowledge, skills, attitudes and behavior are stated specifically
- New behavior: the individual learns and practice those newer knowledge, skills and attitudes and behavior which are desired
- Refreezing: the newer learning has been found to be beneficial and are assimilated into the individuals’ ongoing framework of knowledge, skills, attitudes and behavior.