Conflict intensity
- Level One: Differences. When two people see a situation differently, understand the other party’s position and interests well, and feel no discomfort regarding the difference.
- Level Two: Misunderstandings: Times or situations where what is understood by one party is different from what is understood by the other party.
- Level Three: Disagreements: When two people see a situation differently and, regardless of how well they understand the other’s position and interests, feel discomfort that the other party disagrees.
- Level Four: Discord: Situation where the conflict causes difficulties in the relationship of the people involved even when they are not dealing with the original conflict.
- Level Five: Polarization: Conflict situations characterized by severe negative emotions and behaviour with little or no hope for reconciliation.