Components of effective communication

a) Hearing: (Paying careful attention to what is being said)

b) Understanding: (Comprehending the messages being sent)

c) Remembering: (Being able to recall the message being sent)

d) Responding: (Replying to the sender, letting Him/her know you are paying attention)

e) Evaluating: (Not immediately passing judgment on the message being sent)

f) Interpreting: (Not reading anything into the message the sender is communicating)